Ryobidirect.co.uk

Deliveries

Satisfactory delivery is a crucial part of the service offered by , and we aim to provide an efficient, professional and punctual delivery schedule for all our products.

We are committed to providing a safe carrier service to get the products to you in perfect condition. To help ensure that you receive your products in perfect condition products weighing over 30kg and other fragile products will most often be delivered on a pallet. Pallet delivery is around 5 times more expensive than parcel delivery but it is well worth the extra to save the frustrations of receiving a damaged product and the hassle of arranging a replacement. All pallet deliveries are booked in with you by your local depot.

During adverse weather conditions we will do our utmost to ensure your goods get to you on time, you will be advised of any delays due to adverse weather.


What are your UK delivery charges?

offers free standard delivery on orders* exceeding £100.00 (inc. VAT) to mainland England, Wales and Southern Scotland. Orders under £100.00 (inc. VAT) are subject to a delivery charge of £5.99 (inc. VAT).


UK Mainland Delivery ONLY

Unfortunately, we do not deliver to The Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Channel Islands, The Isle of Wight and any countries outside of mainland UK.


Please Note:

If you choose to purchase a product for forward delivery to an address outside our delivery area; should the item require any kind of repair or replacement, we will only collect the product from the UK delivery address.


*Delivery Surcharges:

*All orders to be delivered to the following Northern Scotland postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT) for parcel deliveries

AB
FK 19 -21
IV 1-28, 30 – 37, 40, 54, 63
KW 1-3, 5-14
TA 21-40
PH 15-26,30-41, 49-50
PA 21-40

All Pallet orders to be delivered to the following London and Scottish Highlands postcodes will incur an additional delivery surcharge of £17.99 (inc. VAT)

AB
DD
IV
KW 1-14
PA 41
P H
E, EC
N, NW
SE, SW
W, WC

All Pallet orders to be delivered to the following postcodes will incur an additional delivery surcharge of £7.99 (inc. VAT)

DG
EH
FK
G
KA 1-26
KA 29-30
KY
ML
PA 1-19
SA
TD
TR
These charges are added to your order automatically if your order falls under these categories.


Delivery Schedule

Items in stock are normally despatched within 24 hours on a next day carrier service. Out of stock items are typically available within 7 working days, our customer service department will contact you if we foresee any delays beyond this, with the option to cancel or change your order. You will be notified by e-mail when your order is despatched, this e-mail will include your order consignment number and carrier contact details. Please note we can not be held responsible for any orders delayed in the carrier service as this is simply beyond our control. All orders need to be signed for and cannot be left without a signature.


Important Notice

If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED' If the number of parcels do not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY' It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for. All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.



For our full terms and conditions please Click Here